The material contained on this site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health care provider.
We understand and value your privacy. Carter Eye Center does not sell or distribute contact information. All data collected through any website form is used only to provide you with better customer service.
At Carter Eye Center, we leverage cookie based technology to group users into re-marketing audiences who have expressed an interest in our procedures by accessing key pages throughout our website. We do not collect any personally identifying information with this cookie. Audience members may be shown Carter Eye Center text and/or image ads on any 3rd party Internet sites or applications for a limited period of time. Visitors may opt out of re-marketing by visiting Ads Settings.
Your Rights to Access Medical Records
You have the right to request access to your medical records. If you would like to request your electronic health records, submit a written request to our office by:
- Email: MedicalRecords@cartereyecenter.com
- Mail: Carter Eye Center, 4633 N Central Expy Suite 300, Dallas, Texas 75205
- In person at our office
- Fax: 214-750-1611
We will provide your electronic health records within 15 business days of receiving your written request and signed Medical release form. These will be electronic unless you request another format. Fees may apply for copying and transmitting your records as permitted by Texas law.
For more information about accessing your medical records, please contact our office.
Contact Our Licensing Authority
If you have concerns about our practice or our physicians, you may file a complaint with the Texas Medical Board (TMB):
- Online: https://www.tmb.state.tx.us/resources/for-the-public/complaint-about-licensee
- Phone: 1-800-201-9353 (Consumer Complaint Hotline)
- Email: complaints@tmb.state.tx.us
- Mail: Texas Medical Board, Enforcement Division, P.O. Box 2018, Austin, TX 78768
Filing a Consumer Complaint
If you believe we have violated your rights under Texas Health and Safety Code Chapter 181, you may file a consumer complaint with the Texas Attorney General’s Office:
- Online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
- Phone: 1-800-621-0508 (Consumer Protection Hotline)
- Mail: Office of the Attorney General, P.O. Box 12548, Austin, TX 78711-2548
Federal Privacy Complaints:
You may also file a complaint regarding HIPAA violations with the U.S. Department of Health and Human Services Office for Civil Rights.
